Buyer Beware

To help you make a more informed decision about owning a stairlift. Not all stairlift suppliers are as reputable as we’d like; do your homework!

Self-installation

We’re constantly being asked to check out a stairlift that someone has bought ‘cheap’ and tried to install themselves, and there’s invariably something wrong. for your safety and peace of mind we include professional installation with every Stannah stairlift. All reputable manufacturers do the same. If you’d like to read more about the subject, click on AEMA

Better Business Bureau

The BBB’s records show how many complaints each manufacturer has received in the last 36 months. We recommend you check before buying a stairlift. Nobody’s perfect, but clearly some suppliers are trying much harder than others.

Consumer-complaint sites

Some stairlift suppliers seem to attract attention on consumer complaint sites. Before buying a stairlift we recommend you search for ‘stairlift’ on at least one complaint site:

Returns Policy:

We highly recommend that when researching a stairlift that you view and compare the companies Return and Cancellation policies posted on their website. As stairlift is a product that can change a person’s lifestyle for decades to come, any consumer should be aware of how important choosing the right stairlift is as well as getting the decision right the first time. While some models may provide the flexibility of moving from one house to another, other models will only fit your home and are custom made allowing them to only fit your stairs.

Watch this video on “Bait & Switch”