Q&A

All our stairlifts are attached to the tread of the stairs and not the wall.

No. Stannah provides advice and a free no-obligation quotation. One of our trained consultants will come to your home and assess your staircase, discuss with you what kind of stairlift you might want, how we’ll go about installing it, and answer any questions or concerns that you might have. There’s no obligation to you whatsoever after this; not only will it enable us to give you a fixed written quotation; it will also help us to ensure you get the right product for your specific needs.

Stannah stairlifts are installed in just a matter of hours with the minimum of fuss. Because Stannah stairlifts are fitted to the tread of the stairs, not the wall, the process is quick, clean and simple. Our friendly fitters will bring two pairs of shoes with them, one pair for outdoors and one pair for indoors so that your carpet will stay clean. They will install the stairlift with a minimum of fuss, tidy up, test it thoroughly and show you exactly how to use it before they leave.

Our stairlifts are battery powered, but we will require an outlet either at the top or bottom of the stairs to keep it charged. Our electricians will make sure it is in the best place prior to installation.

As the stairlift is battery powered it will continue to work even if your home loses power. If you have a powered swivel you will need to use the manual swivel.

Depending on usage, your battery should last between 3 to 5 years.

All Stannah straight rail stairlifts have a continual charge, the curved rail stairlifts have charge points on the rail.

Stannah stairlifts are virtually noiseless as they have an electric battery powered motor which ensures a smooth and quiet ride.

Stannah in  The Mountain West is Gephardt Approved, your satisfaction is guaranteed.

Before your warranty expires, the Service Department will write to you detailing the different packages available to you and what each package covers. It is then up to you which one you decide to take out.

We offer two types of service contracts. The Stannah 5-Star Service Contract, which offers one annual service and free parts and labor (subject to terms and conditions). Or the Stannah 3-Star Service Contract, which offers one annual service and reduced prices for any engineer visits.

Yes, one of our engineers will respond to a breakdown, even if you don’t have a service contract. In this event, charges will be advised on site and payable to the engineer.

Stannah guarantee to buy back any new Stannah stairlift under three years old, which is being serviced under a Stannah Service Contract.

Stannah can offer reconditioned stairlifts for both straight and curved stairs. For straight stairs we can offer reconditioned rails as well, but on curved, as they are tailor made, the rails would be new. Reconditioned stairlifts are of limited availability.

All Stannah stairlifts are manufactured and tested to conform to the latest European and British safety standards. They go through rigorous testing and analysis to ensure critical factors of safety are achieved throughout the design and manufacture process.

All products are tailored to your specific needs and prices therefore vary depending on the specific stair dimensions and the models and options chosen. Please book a free, no-obligation assessment with one of our trained sales consultants to obtain a confirmed quotation to meet your requirements.

Delivery of your stairlift will depend on the type of stairlift you have ordered. For a straight track rail, delivery will be between 3 – 10 days from receipt of order. For a curved track rail, delivery will be 14 working days from receipt of order.